Your Gallery Has Been Delivered!
Yay!
Now What?
Downloading Your Images Using A Desktop
To download, you can:
- Click on the download icon at the top right of the Collection
- Enter your email address and the download PIN, if turned On
- Confirm the Sets to download, the desired resolution, and the delivery method:
You can choose to have the photos saved to your device (via a .ZIP file sent to the email address they provide), or to their Google Photos or Dropbox account. If you choose to save the photos to your device, you can unzip/extract the download to save the image files it contains. You can read more on this process here. If you choose Google Photos or Dropbox, the images will be available to view/download in your account.


Downloading Your Images On Mobile
- Click the more menu (the three dots) and select Download
- Enter their email address and the download PIN, if it is turned On
- Select from the available Sets to download and choose the preferred resolution
- Choose the download location
Copying Your Images To A USB
To download and save images onto a USB drive, start by unzipping the folder containing the images. If the images are in a zipped folder, right-click the folder and select "Extract All." Choose a location on your computer to extract the files, and click "Extract." This will create an unzipped folder with all the images inside.
Next, insert a USB drive with at least 64GB of storage, as high-resolution images or large batches can take up significant space. Once the USB is inserted, download the images from your source. After downloading, locate the unzipped folder, right-click it, and choose "Copy." Navigate to your USB drive, right-click within it, and select "Paste" to transfer the images. Ensuring your USB drive has sufficient storage is crucial to accommodate large files and avoid interruptions during the transfer.
Creating Your Custom USB
If your package came with a custom USB. This is where you can customize your USB box, making it truly unique to your style. You can select the color, decide what you’d like to have written on the box, and even customize the finish to your liking. The available finishes include overprinting.
Here are the options for the engraving:
- Black Or White Finish
Material Options For Box & USB

CREAM

POWDER PINK

SAGE GREY

GREEN GREY
USB Info
Box size:
4.5×3.5×1.25″ (11.5×8.5×3 cm) .
Box materials:
Linen Fabric.
Lock system:
Magnetic
Ordering Additional Custom USBs
If you would like to purchase additional USBs, we offer custom USB drives for $250 each. These high-quality drives, features a USB pen housed in a beautifully crafted, handmade box with a subtle magnetic closure. The box measures 4.5×3.5×1.25″ (11.5×8.5×3 cm) and is made from elegant linen fabric, which matches the USB drive's material. The USBs are available 64GB, and the box can be customized with logos, names, and more.


Printing Your Images
In fact, there are multiple ways that your clients can add items to their cart. Aside from heading to your Print Store directly, clients can hover over an image and click the shopping bag icon to easily add it to their cart. They can also add products to their cart when they are browsing through enlarged images!

Ordering Additional Canvases
If you would like to purchase additional canvases, please contact us directly. We’re here to assist with any custom orders or specific requests you may have. Simply reach out, and we’ll help you find the perfect canvases to meet your needs.
Ordering Albums
If you’re interested in ordering albums, we have an entire webpage dedicated to showcasing our album options. Each album is a completely custom product, designed specifically for you. For more details and to explore the options, please visit the link provided.

The Quince Vlog Footage
Please note that all raw video files sent for the vlog must be saved within 30 days of receiving the email. After 30 days, the folder containing these files will be automatically deleted and will no longer be accessible. Be sure to download and back up your files before the deadline to avoid losing any important content.
Thank you for choosing The Padillas for your event photography. We are truly honored to have been a part of your special day. We hope that you cherish your images forever and that they bring back wonderful memories every time you look at them.